How it works
Four steps, and only one needs a human
The one that does is the one that should: a person deciding what a flagged moment means. Everything before it is collection and preparation.
- 01
Enroll the machine
Someone at the desk runs one installer and types a setup code. No account, no password, nothing else to configure — which matters because the person installing it is a collector, not an IT department.
A floor of twenty is usually enrollled and collecting the same day. If a machine is remote and something goes wrong, you can connect to it and fix it rather than couriering hardware.
- 02
The shift runs normally
Nobody changes how they work. The activity timeline records which application is in front and for how long; screenshots capture the moments the stream says something changed.
If call recording is switched on, the microphone opens when a call starts and closes when it ends. It is not an always-on room recorder, and between calls it is not listening.
- 03
Every call is read
Each recorded call is transcribed with segment timestamps, then scored against the collections rubric. Flags carry the moment and the quote that triggered them.
Speaker attribution comes from which device the audio arrived on, so who said a thing is a fact about the recording rather than a model's guess.
- 04
You get one report
Next morning, per person: active and idle time, applications used, calls handled, and every flagged moment linked to the exact second of audio.
It also names who was silent — enrollled but sent nothing all day — because a missing person is usually a machine that was off, and you should know that before reading anything into their numbers.
What a supervisor actually does with it
They open one email, see which calls carry flags, click a flag, and hear the four seconds that matter. Not a twelve-minute call. Four seconds, with the quote already on screen.
Then they decide. The system never disciplines anyone, never scores a person as pass or fail on its own, and never treats a flag as a finding. It narrows an eight-hour shift down to the handful of moments a human should hear.