Pricing
Per monitored collector. Supervisors free.
Our cost is the monitored seat — a supervisor reading a report generates no transcription minutes and no analysis. So that is what we charge for, and only that.
Essentials
See the floor. No voice capture.
$39/seat/mo
$390/mo for 10 seats
- Activity timeline, active vs idle
- Screenshots at meaningful moments
- Daily morning report
- Silent-worker detection
- Live wall for supervisors
- Remote access to fix a collector's machine
- Roles, permissions and a full audit log
Most floors start here
Voice
Every call recorded, transcribed and scored.
$99/seat/mo
$990/mo for 10 seats
- Everything in Essentials
- Two-channel call recording from any softphone — RingCentral, Five9, Zoom, Teams or a browser dialer
- Transcription with segment timestamps
- FDCPA rubric on 100% of calls
- Timestamped flags with the triggering quote
- Findings reported per dimension, never one blended score
- Call-review audit trail
Compliance
For floors that have to prove it years later.
$149/seat/mo
$1,490/mo for 10 seats
- Everything in Voice
- Continuous screen recording
- Keystroke, clipboard and messaging capture
- Three-year call-audio retention
- Per-listen audit on every recording
- Workflow discovery and procedure library
- Priority support and onboarding
Billed per monitored collector. Supervisor and admin logins cost nothing. Talk to us about annual billing, a floor over 100 seats, or a pilot.
What is in each plan
Essentials
$39/seat/mo
See the floor. No voice capture.
- Activity timeline, active vs idle
- Screenshots at meaningful moments
- Daily morning report
- Silent-worker detection
- Live wall for supervisors
- Remote access to fix a collector's machine
- Roles, permissions and a full audit log
Voice
$99/seat/mo
Every call recorded, transcribed and scored.
- Everything in Essentials
- Two-channel call recording from any softphone — RingCentral, Five9, Zoom, Teams or a browser dialer
- Transcription with segment timestamps
- FDCPA rubric on 100% of calls
- Timestamped flags with the triggering quote
- Findings reported per dimension, never one blended score
- Call-review audit trail
Compliance
$149/seat/mo
For floors that have to prove it years later.
- Everything in Voice
- Continuous screen recording
- Keystroke, clipboard and messaging capture
- Three-year call-audio retention
- Per-listen audit on every recording
- Workflow discovery and procedure library
- Priority support and onboarding
Every recorded call reviewed in month one, or the month is free.
We guarantee coverage, which is what we control and what nobody else matches. We do not guarantee we will find violations, and we will never claim software protects you from a lawsuit.
Pricing questions
- Is this legal in two-party consent states?
- Call recording is lawful when the required consent is obtained, and the requirements differ by state. The product does not decide that for you: recording stays switched off until an administrator completes an attestation stating the lawful basis and confirming staff were told. What we provide is the gate and the record that you passed through it deliberately. Talk to your own counsel about the basis itself.
- What does it cost?
- From $39 per monitored collector per month for activity and screenshots, $99 with call recording, transcription and the FDCPA rubric, and $149 with screen recording and three-year retention. Supervisor and admin logins are free — you should not pay to look at what you are already paying for.
- How long does it take to get running?
- A machine is enrollled by running one installer and typing a setup code, with no account or password for the person at the desk. A floor of twenty is usually collecting the same day. The first full week becomes the baseline everything after is read against.